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Vertu

Our Story

Vertu is one of the leading motor retailers in the UK.

The company trades predominantly under the Bristol Street Motors, Farnell Land Rover, Farnell Jaguar, Macklin Motors, Vertu Honda and Vertu Volkswagen brands.

Vertu also partners with most of the major franchises including Ford, Nissan, Honda, Jaguar, Land Rover, Volkswagen, Vauxhall, Peugeot Citroen and Hyundai.

With over 4,000 engaged colleagues in over 100 retail outlets, Vertu is now the sixth largest motor retailer in the UK with the drive and ambition to keeping growing.

Videos

What's it like to work with Vertu Motors?

  • Des Sanders - Service Manager

    Describe your typical working day?

    A typical working day consists of keeping the staff up to date on our current performance, driving the Service department while still maintaining a high quality of Service being provided. Dealing with any customer concerns or issues within the department.

    What qualifications/training do you have?

    I have around 16 years of experience in the motor industry with Ford, Citreon, BMW, Saab and Vauxhall starting as an apprentice level 3 mechanic working up to master tech ATA accredited, Mot tester, NVQ in engineering, Service advisor, Warranty admin, Workshop controller, basically covered all roles in the service department up to current role Service Manager.

    What is the best thing about your job?

    The best thing about my job is having my dealership performing at such a high level, makes you proud of your team and being part of it. Also being part of such big well established company with a secure future ahead.

    What is the biggest challenge?

    The biggest challenge is keeping everyone motivated when times are tough, keeping the high standard consistently week in week out.

    What skills do you need in your job?

    You need good people skills as you are dealing with a wide variety of personalities. It’s also very important to be organised in what you are doing as its very easy to fall behind. Also make time for your staff no matter how big or small the issue is.

    What advice would you give someone applying for a job with Vertu Motors?

    My advice for someone applying to Vertu motors is if want to work hard and progress in your career they are the company for you, all hard work comes with recognition in this company, opportunities are available if you want to reach them but don’t come without hard work. Joining Vertu Motors was the best career move I ever made and in my time with the company I have developed more than all the previous years before in the motor industry. Vertu Motors gave me the opportunity to reach my goals and progress my career for the better.

  • Rik Shield - Head of Business

    Describe your typical working day?

    There is no typical day for me but there are some tasks that need to be completed on a consistent basis to ensure the best possible performance from the Dealership. These tasks include: running departmental meetings to ensure that all colleagues are fully up-to-date and know what is expected of them during the day. It's also an opportunity to listen and motivate. I always ensure I walk the dealership several times a day so my team know I am approachable but also visible to what is going on. I constantly and consistently drive the performance of my Dealership forward and ensure we are delivering an outstanding customer motoring experience.

    What qualifications/training do you have?

    I have 8 O levels, now known as GCSE's and numerous qualifications and certificates in specific motor trade areas.

    What is the best thing about your job?

    I love the buzz of daily challenges my role brings which can be anything related to colleagues, customers, products or performance. It’s what keeps me motivated and driven.

    What is the biggest challenge?

    My dealership is a large site and a very prestigious brand so ensuring I can keep all the plates spinning at the same is an enormous challenge, at the same time an enormous motivator.

    What skills do you need in your job?

    Leadership, time management, commercial acumen, customer focus, drive, energy and passion.

    What advice would you give someone applying for a job with Vertu Motors?

    GIVE YOUR TOTAL COMMITMENT AND VERTU MOTORS WILL PROVIDE YOU WITH A WELL PAID, STRUCTURED CAREER PATH.

  • Vicki Salt - Service Advisor / Service Manager

    Describe your typical working day?

    My typical working day consists of welcoming customers into the service department for work that has been arranged for their vehicles. First thing in the morning either myself or my Service Manager carry out a 10 minute buzz session with the team to recap on the previous days performance. This includes going through any urgent work identified and sold on customers vehicles, targets achieved from the previous day, customer satisfaction responses and we motivate the team for the day ahead. I liaise with the Workshop Controller to ensure all customers are kept informed about the work being completed on their vehicles and about any problems that have arisen. I also deal with these issues in a timely and supportive manner. I support all members of my team with promoting other products and services to our customers as well as providing coaching to them when are faced with customer complaints. I carry out work audits, run through all of the work that is currently in progress, rebook any outstanding customers and ensure all data capture is up to date.

    What qualifications/training do you have?

    I have a Bsc (2:1) in Psychology and Criminology and briefly worked with a Clinical psychologist when I left university. I soon realised this career path was not for me. I had previously worked for another car dealer in the area before I joined Bristol Street Motors. I left my previous company due to lack of organisation and career opportunities. Once I realised the professionalism and integrity of Bristol Street Motors I have been extremely keen to progress. I am currently on the company ‘Aftersales Evolution Program’, which is a program designed to develop internal colleagues to be the future Service Managers of the company. The company have fully supported through this program which included attending a variety of courses and , taking accountability for a number of projects. This has been extremely helpful and as a result I have now been offered the job of Service Manager at one of our other Bristol Street Ford Dealerships.

    What is the best thing about your job?

    The best thing about this job is the opportunities available to me within the company. If you have the drive and determination your opportunities are unlimited.

    What is the biggest challenge?

    The biggest challenge is keeping up to date with manufacturer’s standards as they are constantly changing. Another challenge is ensuring I consistently adopt a flexible approach and encourage this in my team.

    What skills do you need in your job?

    Organisation and Customer Service are the absolute key skills required in my role. The service department is extremely and consistently busy and it is absolutely vital that customers are kept up to date and informed at all times. You need to be a calm and collected individual and be able to quickly build great rapport with customers. Customers engage with the person they are dealing with and we represent the whole dealership. This means you need to be outgoing, friendly, smiley, chatty and confident. At all times you need to look after the customer and go above and beyond meeting their expectations.

    What advice would you give someone applying for a job with Vertu Motors?

    I would say to someone that the company has a great ethos and every colleague within our business is very clear about what we are here to achieve. The company offers extensive training and support to colleagues who really want to progress. The company have very clear targets and expectations so you always know what is expected of you. The professionalism in the company is fantastic and is something that attracted me to work for them.

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