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Sales Service Team Leader
- Posted By: Liverpool Victoria
- Address:
- Contact:
- Date Posted: 11th Nov 2008
- Salary: Competitive depending on experience
- Location: Other (Bristol)
- Reference Code: mjg
- Views Since Posting: 30
- Full Description:
Sales Service Team Leader
Main Responsibilities
You will lead, motivate and develop a new contact centre team to provide an efficient, professional, friendly and high quality and compliant standard of service.
Focusing on dealing with customer enquiries and pro-actively selling and promoting products and services to new and existing customers in the contact centre, so that their requirements are fully satisfied and to contribute personally to the growth of the business.
Skills and Experience
To be considered for this role it is essential that you possess:
• Experience of working to quality and productivity targets and achieving these.
• Experience of managing groups of people.
• Experience of working in a contact centre and an understanding of how to manage teams in this environment
• An ability to learn and retain product and procedural information on an ongoing basis;
• An ability to navigate around computer applications effectively, preferably around Microsoft Windows
• An ability to deal with a diverse range of people issues
• A proven ability to personally deliver constantly high standards of quality in a Sales/Customer Service environment
Benefits
• 25 days holiday
• Up to 30% Annual Bonus
• Final Salary Pension Scheme (including Life Cover)
• Staff Discounts on policies and products
• Childcare vouchers
Shift Information
37.5 hours per week, working 5 out of 7 days on a rota basis (shifts are between 8am to 10pm Mon - Fri, 8am to 6pm Saturday and 9am to 5pm Sundays)
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